Support

To accomplish this a dedicated call centre was established at the Aldermaston headquarters in 1999. This call centre is always manned during business hours by manufacturer trained IT support engineers, these engineers only service support requests via telephone or remote access for our contract clients.

We don't believe in using voicemail, answering services or queuing systems, we always provide our clients with a human response. This is achieved by employing the correct number and quality of engineers to support our contracts.

Our contracts all include third party liaison, this unique service means that we will log hardware fault calls, contact software vendors and even contact other IT companies on our client's behalf if it is required to resolve their problems. This not only saves our client hours of correspondence it also guarantees that they are never caught between external companies that are refusing to take responsibility for problems or faults.

We are also able to add remote real-time monitoring to any contract by establishing a node of our WhatsUp Gold MSP Edition on the site. This solution allows us to monitor any number of networks from the call centre and respond immediately in the event of problems occurring. The solution can monitor Unix/Linux, Windows server infrastructure, server resources by threshold (memory, disk space and the like), firewalls, routers and connectivity 24x7 365 days a year.

All Technique contracts are backed by an excellent service level agreement that ensures all of our clients receive a fast and professional service every time.

Technique offers five main types of contract, please click on the links below for further information:-

» Telephone Support » Systems Support » Disaster Recovery

» Hardware Maintenance » Application Support

Flexible payment plans for support contracts that allow monthly or quarterly payments to ease your finances are available. (Subject to the size and type of contract)

Technique also offers ad-hoc on-site consultancy services, for more information please click here.

For more information about Support please click here.